Residential Terms of Service

1. Acceptance of Terms

By beginning or continuing service with Turd Herders LLC ("Company"), the client agrees to these Terms of Service.

The Company may update these Terms at any time with written notice. Continued service after notice constitutes acceptance of the updated Terms.

All active clients are subject to the current Terms of Service.

2. Scope of Services

The Company provides residential pet waste management services, including:

• ✓ Twice weekly yard cleaning (available in select service areas only)
• ✓ Weekly, every-other-week, and monthly recurring yard cleaning
• ✓ Bucket exchange service
• ✓ One-time, seasonal, vacation-coverage, or extended cleanups

All waste collected during service visits is fully removed from the property by Turd Herders. Bagged waste is not left behind for clients to dispose of.

All recurring services operate as subscription-based maintenance unless otherwise agreed in writing.

3. Nature of Recurring Service

Recurring service is an ongoing maintenance subscription, not a per-visit labor guarantee. No minimum commitment period or contract length is required. Clients may cancel at any time.

Your service rate is based on service frequency, number of dogs, and route/service conditions where applicable. Rates are designed to account for normal weather delays, holidays, and seasonal conditions. Missed visits due to weather, access issues, or holiday closures are not refunded or credited.

4. Service Frequency Definitions

• Twice Weekly — Scheduled twice per week; available in select service areas only
• Weekly — Scheduled once per week
• Every-Other-Week — Scheduled once every two weeks
• Monthly — Scheduled once per month; the specific week of service is not guaranteed and may vary
• Bucket Exchange — Scheduled removal of bagged waste and liner replacement
• One-Time / Seasonal Cleanup — Labor-based, non-recurring; includes vacation coverage and post-winter cleanups

5. Initial Cleaning Requirement

All new recurring clients must complete an initial cleaning before ongoing service begins. The initial cleaning:

• ✓ Is required for all new clients
• ✓ Requires a valid credit card on file before service can be scheduled
• ✓ Must be paid in full before service. Payment is charged to the card on file 2 business days before the scheduled service date.
• ✓ Cannot be waived when snow or ice is present
• ✓ No card on file means no service.

The Company determines the time required based on yard condition, waste accumulation, and accessibility. Initial cleaning fees are non-refundable once the service has been scheduled or performed.

6. Labor-Based & Seasonal Pricing

Initial cleanings and one-time services are billed at labor-based rates. Seasonal rate adjustments may apply during peak accumulation periods. Current rates, seasonal period definitions, labor increments, restart fees, and related charges are published in the Company's Residential Pricing Schedule. The Company reserves the right to adjust pricing with advance notice.

7. Billing & Payment

A valid credit card is required before any service begins. Payment information is entered securely through the online client portal. Automatic payment authorization is required for all recurring clients unless otherwise approved in writing by the Company.

Card on File — All Recurring Clients

A valid credit card on file with automatic monthly billing is required for all new recurring clients before service begins. Clients whose accounts were established prior to this requirement (“legacy clients”) must add a valid credit card on file no later than January 1, 2027 in order to continue service. Accounts without a card on file after that date may be suspended until the requirement is met. No card on file means service cannot continue.

Recurring Billing

Recurring clients are billed monthly on the 1st. Payment is due by the 2nd of the billing month (Net 1). If service begins mid-month, the first invoice will be prorated based on the remaining days in that billing cycle and charged after the initial clean.

One-Time & Initial Cleaning Billing

A valid credit card on file is required to schedule initial and one-time appointments. Cards are charged 2 business days before the scheduled service date.

If service is on Monday April 6, the payment method on file will be charged on Thursday April 2.

If service is on a Friday, the payment method will be charged on the Wednesday before.

If there is a holiday the charge will happen a day earlier. If the charge fails and full payment is not received 24 hours before the service date, the appointment will be rescheduled or canceled.

Late & Declined Payments

Declined payments are retried for up to three calendar days. Accounts with an unpaid balance by the 15th of the billing month may be suspended. Accounts unpaid by the last day of the billing month may be canceled or discontinued. Cancellation due to nonpayment does not waive any outstanding balance owed. No billing accrues during suspension. Service resumes only after full payment is received and any applicable restart conditions are satisfied. If a client cancels or reduces service mid-billing cycle, the Company may, at its discretion, decline to issue a refund or credit for the remainder of that cycle.

8. Weather, Safety & Access Conditions

Service may be delayed or limited due to:

• ✓ Snow, ice, or frozen ground
• ✓ Severe weather conditions
• ✓ Unsafe yard conditions
• ✓ Blocked or restricted access

Credits or refunds are not normally issued for weather-related or access-related delays, except where required by law or expressly approved by the Company. Service resumes when conditions allow. Clients are responsible for making sure access to yards is available.

9. Company-Initiated Delays

If the Company cannot complete a scheduled service due to an internal issue (staffing shortage, vehicle failure, or scheduling error), the Company will contact the client and make reasonable effort to reschedule within that same service week when possible. Credits are not guaranteed and are issued solely at the Company's discretion.

10. Client-Initiated Pauses, Suspensions & Restarts

10A. Client-Requested Pause

A minimum of 48 hours' notice is required to pause recurring service. Pause requests without 48 hours' notice may not be honored for the upcoming service visit. Pauses do not automatically result in prorated credits unless otherwise approved by the Company.

Pause of 30 days or less: A restart fee may apply (see Residential Pricing Schedule). Client remains subject to current Terms of Service.

Pause exceeding 30 days: A new initial cleaning may be required before service resumes if the dog has remained on the property or if site conditions have changed materially.

10B. Suspension or Cancellation Due to Nonpayment

If service is suspended or canceled due to nonpayment, any outstanding balance must be paid in full before service can be reinstated. Upon reinstatement, the client is treated as a new enrollment. Service resumes under the Terms of Service and Residential Pricing Schedule in effect at the time of restart. Prior pricing or legacy arrangements do not automatically carry forward after cancellation. Restart fees may apply for accounts suspended less than 30 days. If suspended more than 30 days an initial cleaning charge will be required.

11. Holidays & Annual Closure

The Company does not provide service on the following holidays:

• ✓ New Year's Day
• ✓ Memorial Day
• ✓ Independence Day
• ✓ Labor Day
• ✓ Thanksgiving Day
• ✓ Christmas Day

Turd Herders will make every effort to reschedule services the weeks of these holidays.

The Company is closed annually from Christmas Day through New Year's Day. These closures are factored into subscription pricing.

12. Yard Access & Dog Safety

Clients must ensure:

• ✓ Gates are unlocked and accessible on service day
• ✓ Dogs are secured indoors or otherwise away from the service area
• ✓ The area of service is accessible (gates shoveled out, garbage cans/other items not blocking the area)

Any aggressive incident or dog bite will result in immediate and permanent termination of service.

13. Communication Policy

Official account communication is conducted through the following approved channels only:

• ✓ Phone and Text: 603-965-2259
• ✓ Website messaging widget
• ✓ Email: info@turdherders.net

Business hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time. Text messaging and website chat are monitored during business hours. We may or may not be available to answer questions outside of normal business hours.

Submitting a message does not constitute confirmation of any account change, cancellation, billing adjustment, or service modification until the Company confirms the request in writing.

Clients are responsible for confirming any requested account changes have been approved and processed.

The Company reserves the right to require certain requests—including cancellations and billing disputes—to be confirmed via email.

Social media platforms are not monitored for service or account communication.

14. Commercial & Managed Accounts

Rental properties, HOAs, apartment communities, property managers, and multi-unit arrangements may be classified as commercial or managed accounts. Such accounts may be subject to separate pricing, billing terms, and written agreements. Where a separate written agreement exists, that agreement supersedes these Residential Terms.

15. Termination of Service

Service may be suspended or terminated due to:

• ✓ Nonpayment
• ✓ Safety concerns
• ✓ Repeated access issues
• ✓ Policy violations

Termination does not preserve prior pricing. Any future restart is governed by Section 10.

16. Property Damage & Claims

Claims for property damage must be submitted in writing to info@turdherders.net within 48 hours of the service visit. Failure to report within this timeframe may result in denial of the claim.

17. Limitation of Liability

The Company is not liable for incidental, indirect, special, or consequential damages arising from service performance. The Company's total liability for any claim is limited to the amount paid by the client for the most recent billing cycle.

18. Legal

These Terms are governed by the laws of the State of New Hampshire. If any provision is deemed unenforceable, the remaining provisions remain in full effect. Failure to enforce any provision does not constitute a waiver of that provision.