Residential Terms of Service

1. Acceptance of Terms

By starting or continuing service with Turd Herders LLC ("Turd Herders"), you agree to these Terms of Service.

We may update these Terms from time to time. When changes are made, we will provide written notice when appropriate. Continuing service after notice of an update means you accept the revised Terms.

All active residential clients are subject to the current Terms of Service.

2. Services We Provide

Turd Herders provides residential pet waste removal services, including:

• ✓ Twice-weekly yard cleaning in select service areas
• ✓ Weekly, every-other-week, and monthly recurring yard cleaning
• ✓ Bucket exchange service
• ✓ One-time, seasonal, vacation-coverage, and extended cleanups

All waste collected during our visits is removed from your property by Turd Herders. We do not leave bagged waste behind for you to dispose of.

Recurring service is provided as an ongoing maintenance subscription unless we agree otherwise in writing.

3. How Recurring Service Works

Recurring service is an ongoing maintenance subscription rather than a per-visit labor guarantee. There is no minimum contract period, and recurring clients may cancel at any time.

Your service rate is based on factors such as service frequency, number of dogs, and route or service conditions where applicable. Rates are structured to account for normal weather delays, holidays, and seasonal conditions. Missed visits caused by weather, access problems, or holiday closures are not normally refunded or credited.

4. Service Frequency

• Twice Weekly — Service scheduled twice each week; available only in select service areas
• Weekly — Service scheduled once each week
• Every Other Week — Service scheduled once every two weeks
• Monthly — Service scheduled once each month; the specific service week may vary
• Bucket Exchange — Scheduled pickup of bagged waste and replacement of the bucket liner
• One-Time / Seasonal Cleanup — Labor-based, non-recurring service, including vacation coverage and post-winter cleanups

5. Initial Cleaning Requirement

All new recurring clients must complete an initial cleaning before regular service begins. The initial cleaning:

• ✓ Is required for all new recurring clients
• ✓ Requires a valid credit card on file before service can be scheduled
• ✓ Must be paid in full before service; the card on file is charged 2 business days before the scheduled service date
• ✓ Cannot be waived simply because snow or ice is present
• ✓ Cannot be scheduled without a valid card on file

The time required for an initial cleaning depends on the condition of the yard, the amount of accumulated waste, and accessibility. Initial-cleaning fees are non-refundable once the service has been scheduled or performed.

6. Labor-Based & Seasonal Pricing

Initial cleanings and one-time services are billed using labor-based pricing. Seasonal adjustments may apply during periods of heavier accumulation. Current rates, seasonal periods, labor increments, restart fees, and related charges are listed in our Residential Pricing Schedule. Turd Herders may adjust pricing with advance notice.

7. Billing & Payment

A valid credit card is required before service begins. Payment information is entered securely through our online client system. Automatic payment is required for recurring clients unless Turd Herders approves another arrangement in writing.

Card on File — Recurring Clients

All new recurring clients must maintain a valid credit card on file for automatic monthly billing before service begins.

Clients whose accounts were established before this requirement ("legacy clients") must add a valid credit card no later than January 1, 2027 to continue service. Accounts without a valid card after that date may be suspended until the requirement is met.

Recurring Billing

Recurring clients are billed monthly on the 1st, with payment due by the 2nd. If service begins during the month, the first recurring invoice is prorated for the remaining portion of that billing cycle and charged after the initial cleaning.

Initial & One-Time Cleaning Billing

A valid credit card is required to schedule an initial or one-time service. The card on file is charged 2 business days before the scheduled service date.

For example, if service is scheduled for Monday, April 6, the payment method on file will normally be charged Thursday, April 2.

If service is scheduled for a Friday, the payment method will normally be charged on the preceding Wednesday.

Holidays may cause the charge to be processed one day earlier. If payment fails and full payment is not received at least 24 hours before the scheduled service, the appointment may be rescheduled or canceled.

Late & Declined Payments

Declined payments may be retried for up to three calendar days. Accounts with an unpaid balance by the 15th of the billing month may be suspended. Accounts that remain unpaid through the last day of the billing month may be canceled or discontinued. Cancellation for nonpayment does not eliminate any outstanding balance. Billing does not accrue while an account is suspended. Service resumes only after the balance is paid in full and any applicable restart requirements have been met. If service is canceled or reduced during a billing cycle, Turd Herders may decline to issue a refund or credit for the unused portion of that cycle.

8. Weather, Safety & Yard Access

Service may be delayed, limited, or skipped when conditions include:

• ✓ Snow, ice, or frozen ground
• ✓ Severe weather
• ✓ Unsafe conditions in the service area
• ✓ Blocked or restricted access

Credits or refunds are not normally issued for weather-related or access-related delays unless required by law or specifically approved by Turd Herders. Service will resume when conditions allow. Clients are responsible for making sure the service area is accessible.

9. Delays on Our End

If Turd Herders cannot complete a scheduled visit because of an internal issue such as staffing, vehicle trouble, or a scheduling error, we will contact you and make a reasonable effort to reschedule service within the same service week when possible. Credits are not guaranteed and are issued at the discretion of Turd Herders.

10. Pauses, Suspensions & Restarts

10A. Client-Requested Pause

We require at least 48 hours' notice to pause recurring service. Requests received with less than 48 hours' notice may not take effect before the next scheduled visit. Pausing service does not automatically create a prorated credit unless Turd Herders approves one.

Pause of 30 days or less: A restart fee may apply as listed in the Residential Pricing Schedule. Current Terms of Service continue to apply.

Pause longer than 30 days: A new initial cleaning may be required before recurring service resumes if dogs remained at the property or yard conditions have changed significantly.

10B. Suspension or Cancellation for Nonpayment

If service is suspended or canceled for nonpayment, the outstanding balance must be paid in full before service can restart. A reinstated account is treated as a new enrollment and resumes under the Terms of Service and Residential Pricing Schedule in effect at that time. Previous pricing or legacy arrangements do not automatically carry forward. Restart fees may apply to accounts suspended for less than 30 days. If service has been suspended for more than 30 days, a new initial cleaning charge will be required.

11. Holidays & Annual Closure

Turd Herders does not provide regular service on:

• ✓ New Year's Day
• ✓ Memorial Day
• ✓ Independence Day
• ✓ Labor Day
• ✓ Thanksgiving Day
• ✓ Christmas Day

We will make every reasonable effort to adjust or reschedule routes during holiday weeks.

Turd Herders closes annually from Christmas Day through New Year's Day. This annual closure is already factored into recurring subscription pricing.

12. Yard Access & Dog Safety

Clients are responsible for making sure:

• ✓ Gates are unlocked and accessible on service day
• ✓ Dogs are secured indoors or otherwise kept away from the service area
• ✓ The service area is reasonably accessible, including gates being shoveled out and entrances not being blocked by trash cans or other items

Any aggressive incident or dog bite will result in immediate and permanent termination of service.

13. How to Contact Us About Your Account

Account and service requests should be sent through one of these approved channels:

• ✓ Phone or Text: 603-965-2259
• ✓ Website messaging widget
• ✓ Email: info@turdherders.net

Our normal business hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time. Text messages and website messages are monitored during business hours. We may not be available to respond outside normal business hours.

Sending a message does not by itself confirm an account change, cancellation, billing adjustment, or service modification. The request is not considered complete until Turd Herders confirms it in writing.

Clients are responsible for confirming that requested account changes have been received and processed.

We may require certain requests, including cancellations or billing disputes, to be confirmed by email.

Social media accounts are not monitored for service or account requests.

14. Commercial & Managed Accounts

Rental properties, HOAs, apartment communities, property managers, and other multi-unit arrangements may be treated as commercial or managed accounts. These accounts may have separate pricing, billing terms, and written agreements. When a separate written agreement exists, that agreement takes precedence over these Residential Terms.

15. Ending or Suspending Service

Turd Herders may suspend or terminate service because of:

• ✓ Nonpayment
• ✓ Safety concerns
• ✓ Repeated problems accessing the service area
• ✓ Violations of these Terms or applicable service policies

Ending service does not preserve previous pricing. Any future restart is handled under Section 10.

16. Property Damage Claims

Property damage claims must be submitted in writing to info@turdherders.net within 48 hours of the service visit. Claims reported after that period may be denied.

17. Limitation of Liability

Turd Herders is not liable for incidental, indirect, special, or consequential damages arising from the performance of services. Turd Herders' total liability for any claim is limited to the amount paid by the client for the most recent billing cycle.

18. Governing Law & General Terms

These Terms are governed by the laws of the State of New Hampshire. If any provision is found to be unenforceable, the remaining provisions will remain in effect. A failure by Turd Herders to enforce any provision does not waive the right to enforce that provision later.